At Home Crowd, we want you to feel confident in your purchase. We offer a 30-day exchange policy. We do not accept returns for refunds.
Exchanges
Contact us within 30 days of receiving your order to submit an exchange request. Include your order number and the details of the exchange you would like to make so we can assist you with the next steps.
Please contact us at homecrowdco@gmail.com before sending any items back.
Shipping Address & Order Confirmation
Before placing your order, please check that all details in your shipping address are correct, including your street address, apartment or unit number, city, state, and ZIP code.
An order confirmation email will be sent after your purchase to confirm your order details. Please review it promptly and contact us as soon as possible if you notice an error.
Late or Missing Refunds
Our standard policy is exchanges only, with no returns for refunds. The following applies only if a refund has been separately approved.
If you haven’t received your approved refund within 7 business days:
-
Check your bank account again to confirm whether the refund has posted.
-
Contact your credit card company. It may take some time before your refund is officially posted.
-
Contact your bank. There is often a processing period before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us with your order number so we can assist you.